Contact Us & Frequently Asked Questions (FAQs)
Have questions about our product? Would you like to speak to customer service? Need a new part? You are in the right place. Fill out the Contact Us form and we will get back to you soon. If you are looking for the Wholesale Inquiry Page CLICK HERE.
Have Questions About Planetary Design Products? We Are Here to Help.
Frequently Asked Questions (FAQ)
Most of our products, including tumblers, French presses and Airscapes, are 18/8 restaurant-grade stainless steel. This is a highly durable, food-safe, thermal material. The patented Bru-Stop system in our French presses (both tabletops and travel tresses) is constructed of high-quality BPA-Free Grade 5 plastic (or polypropylene – PP) and a fine, high-quality stainless-steel mesh screen. The color coat is either a scratch-resistant baked enamel finish or scratch-resistant acrylic. There are rubber or silicone rings on the tabletops to create a tight seal and rubber rings on the mugs for grip and aesthetic purposes.
The Airscape Lite® body is constructed of a durable, BPA-Free, dishwasher-safe co-polyester. The inner lids of both Airscapes are made of BPA-Free PP plastic and the outer lids of UV-resistant acrylic. The Airscape® Glass body and Ethos tabletop French press system are made with durable, borosilicate glass.
While all of our Planetary Design products are designed and distributed here in the U.S., they (except for the Big Sky Bistro) are manufactured abroad. This decision is due to U.S. manufacturers not having the machinery and capacity to produce the quality stainless steel products we expect at Planetary Design. Nonetheless, we have very close relationships with our manufacturing partners and frequent contact with them. Independent audits and inspections are conducted routinely, ensuring safe and fair working conditions and high-quality products. Besides the numerous jobs we have created in our local economy, we often have additional quality checks and re-packaging performed by a non-profit in our community dedicated to providing employment opportunities to individuals with disabilities. In a nutshell, we feel that we take every measure to provide quality products made ethically while remaining loyal to our local and national economy and the environment.
All Stainless Steel products carry a 5-year warranty and a 2-year warranty on the parts included in stainless steel products (lids, plunger assemblies, press screens). All non-stainless steel products (Airscape®, Airscape® Glass, Ethos & Airscape® Bucket Lid) carry a 2-year warranty.
Planetary Design offers a full range of custom imprinting options:
- Multi-color digital, 24 unit minimum
- Single-color screen printing, 48 unit minimum
- Engraving, 24 unit minimum
- Engraving, 24 unit minimum
- Apparel screen printing, 24 unit minimum
Talk to your regional sales manager to get a quote. After quoting, orders typically have a lead time of 10-15 business days plus shipping from artwork approval.
Wholesale prices are based on keystone, which is 1/2 of retail prices MSRP. We offer a MAP pricing policy. For more information, contact your regional sales manager.
Lost lid? Accidentally ran it over or dropped it off a cliff? No problem! You can purchase parts for your products here. If you can’t get what you need, call us, and we’ll help you determine the best course of action.
The ABL is compatible with most 3-gallon to 7-gallon buckets. The most common bucket size is a 5-gallon bucket. It is not compatible with a 1-gallon bucket. The ABL has a diameter of 11.75” and is 3” tall, including the handle. As the bucket insert moves toward the bottom of the bucket, the seal may begin to crimp; this may be an excellent opportunity to transfer to a Kilo Airspace.
Contact Us | FAQs
Thank you for your interest in Planetary Design! We would love to talk to you.
If this is a general company or product inquiry, please fill out the form below and we’ll get back to you within 2-3 business days.
If you are interested in becoming a wholesale customer, please fill out the form on our Wholesale Inquiries page. We also welcome international inquiries through our Wholesale page!