Refund policy
Refund & Return Policy
At Planetary Design, we stand behind the quality of everything we make. If something isn’t right with your order, we’re here to help make it right.
Returns
We gladly accept returns within 30 days of purchase for a full refund, provided the product is unused.
How to start a return:
-
Contact our Customer Support team through our FAQ page with your order number and reason for return.
-
If your return is approved and the product is unused, we’ll provide a prepaid return label along with return instructions.
Please include a note inside your return package with:
-
Your order number
-
Whether you are requesting a refund or an exchange
Return address:
Planetary Design
PO Box 1011
Bonner, MT 59823
Attn: Bob Troutman
Refunds
Once your return is received and inspected, your refund will be processed to your original method of payment within 5–7 business days.
Exchanges
Need a different product? We’re happy to help.
Please reach out to support@planetarydesign.us or contact us through our Contact Page to initiate an exchange.
Warranty Claims
We take pride in building products that last and back them with the following warranties:
-
Stainless Steel Products: 5-year warranty
-
Parts included with Stainless Steel Products (lids, plunger assemblies, press screens): 2-year warranty
-
Non-Stainless Steel Products (Airscape®, Airscape® Glass, Ethoz® & Airscape® Bucket Lid): 2-year warranty
If you believe your product qualifies for a warranty claim, please contact our Customer Support team with details and proof of purchase.
Still have questions? Visit our FAQ page or reach out, we’re always happy to help.