Warranty

5 Year Limited Warranty on Stainless Steel
2 Year Limited Warranty on Parts and non-Stainless Steel Products

Planetary Design stainless steel products are designed and engineered to be the most durable and best performing stainless steel tumblers, French presses and Airscapes® that you can possibly experience. We are so confident that you will experience years of enjoyment that we guarantee every Planetary Design product with a limited 2-year warranty on all non-stainless steel parts and a 5-year warranty on the steel body for all defects in workmanship and material.

Normal wear and tear are not covered by this warranty. Our other exceptions to this warranty are commercial use and inadvertent or intentional abuse beyond intended normal use of the product (i.e., dropping the product, driving over it with your vehicle).

If you believe that you may have a warranty claim, please read the following:

If your product was damaged during the shipping process, we will provide a pre-paid shipping label to return the damaged product and we will provide a replacement unit of like color and size, assuming availability. If a like replacement product is not available, we will replace it either with a like product but different color or a unit of greater value.

If you purchased a double walled, vacuum insulated product (Full Size French Press, Travel French Press, Tumbler, Bottle or Growler) and you believe that your unit has lost its vacuum insulating properties, please test it first by pouring very hot water in the unit, filling it to the top. Let it sit for 5 minutes and then place your hands on the unit (being careful not to spill the contents). If the unit feels very warm or hot to the touch, you have verified that the unit has lost its vacuum insulating properties. This is considered a manufacturer’s defect and the unit will be replaced if still under warranty.

For any concerns or questions about your product, including potential warranty claims, please email info@planetarydesign.us, or give us a call at 1.406-728-7008 x.1 for assistance.

Free Standard Shipping to Continental US on orders over $45
Free Standard Shipping

Valid for online purchases shipped to the lower 48 states totaling at least $45 after all coupons, discounts, and/or promotions have been applied and before taxes. Additional charges may apply if you choose a different shipping option. Orders must be shipped to a single address. Offer not valid for wholesale accounts.

Flat-Rate Shipping for US Military

We offer free flat rate shipping for orders over $45 to US Military addresses, after discounts and before taxes. Orders under $45 qualify for standard USPS flat rate shipping.Ensure you are using your Armed Forces address, selecting the United States as the country to receive free shipping.

Country ‘United States’
State ‘AA/AE/AP’

International Shipping Information

If you are shipping to a country outside the United States, please note that shipping costs do not include customs duties, taxes or fees which may be imposed by your country. International orders do not qualify for free shipping, all orders will be shipped at a flat rate cost.

Warranty & Returns

If you are not 100% satisfied with your purchase from PlanetaryDesign.com, you can return the item or items that you purchased for a full refund within 30 days of your purchase date.

Warranty details:

5 Year Limited Warranty on Stainless Steel vessels
2 Year Limited Warranty on Parts and non-Stainless Steel Products

Visit our warranty & returns page for more info.

For any concerns or questions about your product, including potential warranty claims, please complete the form on our Contact Us page or give us a call at 1-406-728-7008 and press 1 for Customer Service.